Twitter War Erupts After Customer Makes Delta Regret Moving Her Seat

“…the dachshund-legged woman…”

Usually, when an airline and a customer butt heads over a traveler’s complaints, the issue comes and goes with a cabin-full of apologies and perhaps a snide tweet that is soon lost in the onslaught of venting and that dominates social media, fading away until the next passenger with the next gripe.

Delta Air Lines did not follow the script this past weekend, when it stood its ground, defended its employees, suggested making fun of its passengers was a low blow, and — in some eyes — emerged a winner in a knock-down, drag-out social media brawl that erupted because one passenger’s seat was changed.

The issue began on Saturday, when the passenger was moved to a seat she had not reserved after a seating scrum that Delta described as “confusion.” The plane then took off and landed safely, and the airline moved on as if a ticking Twitter time bomb did not exist.

Saturday afternoon that Twitter bomb exploded, as conservative columnist Ann Coulter, never noted for being willing to suffer fools gladly, began scorching Twitter with what would in time amount to about 40 tweets castigating Delta and its crews, employees, passengers and anything else connected with the airline, in vintage Ann Coulter style.


Delta then fired off a statement Coulter’s way and took to Twitter to fight back. In its statement that airline said it was “disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media. Her actions are unnecessary and unacceptable.”

“We will refund Ms. Coulter’s $30 for the preferred seat on the exit row that she purchased,” the statement said.

Delta said Coulter originally booked seat 15F, then changed it to 15D. She was “inadvertently moved” to 15A, Delta said.

Twitter was split between those who saw the episode as a win for Coulter and those who thought the airline had the upper hand.


Coulter tried to get in the last word.


“Now they’re policing our behavior after we’re off the plane,” she wrote Monday. “Perhaps they should spend less time sneering at their customers’ post-flight commentary and more time investigating why they invite customers to pre-book their seats online, only for their gate agents to go into the computer, cancel a reserved seat, print new tickets, and give a pre-booked seat to another customer, who apparently wanted the same seat — but not quite enough to bother booking it in advance.

What do you think? Scroll down to comment below.

Source: Western Journalism

3 Replies to “Twitter War Erupts After Customer Makes Delta Regret Moving Her Seat

  1. Pingback: Homepage
  2. 162612 730737Oh my goodness! a amazing post dude. Thanks Even so My business is experiencing concern with ur rss . Do not know why Struggling to join it. Is there anybody finding identical rss concern? Anyone who knows kindly respond. Thnkx 674872

  3. Pingback: ssc bkn go id

Leave a Reply

Your email address will not be published. Required fields are marked *